Refund policy

We have a 14-day return policy, which means you have 14 days from the date you received your item to request a return. Shipping costs will be deducted from the total refund.

To be eligible for a return, the item must be in the same condition as when you received it, unused, with all tags attached and in its original packaging. You must also have the receipt or proof of purchase. If you would like to request a return, you can contact us through our contact form.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If you have any questions about returns, you can always contact us through our contact form.

Damages and issues

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can assess the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (for example, food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions about or issues with a specific item. Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to make sure you get what you want is to return the item you have, and once the return has been approved, purchase the new item separately.

14-day right of withdrawal in the EU

If merchandise is delivered within the EU, you have, notwithstanding the above, the legal right to cancel or return your order within 14 days, without having to provide any specific reason. As above, the item must be in the same condition as when you received it, unused, with all tags attached and in its original packaging. You must also have the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and whether or not the refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process the refund and for it to appear in your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us.